After Hours Emergency Support
Our Customer Service Department is pleased to assist you with all your warranty concerns during regular business hours, Monday through Friday. However, some problems that can arise outside of these hours will be considered “emergencies” and may require more immediate assistance. Please call our After Hours Emergency Support Line if you experience any of the following outside of business hours:
- Complete loss of heat during winter months
- Complete loss of electricity
- Complete loss of water or total sewer blockage
- Gas leak
- “Major” water penetration into the home
- Plumbing leaks that required complete water shut off
- Safety hazard related to major grading issue
For After Hours Emergency Support:
Phone: 415-745-6686 ext. 2
IMPORTANT: For fire, gas leaks, and carbon monoxide leaks contact your local Fire Department or 911.
During these times, a Your Home Developments representative will respond within one hour. Our intention will be to have the original contractor correct the problem.
If this cannot be arranged, we will help you manage the situation until we can address it during the next business day.
Any item not mentioned above is not considered an emergency. Our Customer Service Department will be happy to serve you during regular business hours from Mondays to Fridays.